How support access works
A DMTG technician must choose the tenant, provide a meaningful justification, and start a time-limited session. The session appears as a distinct active destination in the technician’s site switcher until it is explicitly ended or expires.
End access promptly
- Finish the approved diagnostic or administrative work.
- Review actions and record the outcome in the support case.
- End the session from the tenant workspace or site switcher.
- Confirm the tenant no longer appears as active authorized support.
Privileged alert actions
A DMTG administrator may access tenant capabilities only through the active tenant context and assigned permissions. Organizations should require an additional approval or step-up control before support personnel send or cancel emergency alerts.